The primary role of Network Customer Services is to provide proactive monitoring of network and system infrastructure. Additional services such as video conferencing and transport are also provided by this team.
Network monitoring consists of a centralized management center and remote agents that actively monitor the state of network equipment and links. Simple Network Management Protocol (SNMP) traps provide real-time information on the health and stability of the network.
Video conferencing is a meeting between two or more participants at different sites by using computer networks to transmit audio and video data. ISS supports both point-to-point (two-persons) and multi-point (more than two-persons) video conferencing system works much like a video telephone. Each participant has a video camera, microphone, and speakers mounted on his or her computer. As the two participants speak to one another, their voices are carried over the network and delivered to the other's speakers, and whatever images appear in front of the video camera appear in a window on the other participant's monitor.
Our engineers proactively monitor the Palm Beach County network and have implemented tools that will automatically alert support staff of server, infrastructure equipment and link failures throughout the wide area network. Our network administrators are armed with a great deal of experience and dedication to excel in their work allowing them to draw from a plethora of troubleshooting solutions. They work hard to keep up with new technologies and posses a firm knowledge of the specifics of network administration.
IT Operations
