The primary objective of the Network Operations Center is to monitor the network for optimum availability and uptime, and respond to the approximately 20,000 calls we receive annually via telephone and email from over 5,000 County and Constitutional Office customers.
As the initial point of contact, Network Operations Center staff attempts to resolve as many problems as possible, minimizing the number of service calls forwarded to our technicians, and maximizing uptime for our County and Constitutional Office customers who depend upon technology to complete their work.
The Network Operations Center is first level support for software, hardware, application and network issues. With state-of-the-art monitoring tools, we strive to detect, isolate and otherwise circumvent network deficiencies before impact to the customer becomes evident. If the problem cannot be resolved remotely by the Network Operations Center, it is our responsibility to determine probable cause, route the problem to the appropriate individuals via our problem reporting system and monitor the progress of the problem until it is resolved and the customer is 100% satisfied. We are dedicated to accurate and courteous delivery of service and support.
Our engineers proactively monitor the Palm Beach County network and have implemented tools that will automatically alert support staff of server, infrastructure equipment and link failures throughout the wide area network. Our network administrators are armed with a great deal of experience and dedication to excel in their work allowing them to draw from a plethora of troubleshooting solutions. They work hard to keep up with new technologies and posses a firm knowledge of the specifics of network administration.
IT Operations
