As an Internal Service Fund, ISS is required to fully recover its costs from the agencies to which it provides services. The ISS Cost Recovery Plan is based on pooling ISS expenditures into the following six major service areas:
- Solution Center
- Project Services
- ECS (Enterprise Center Services)
- Server Administration
- Network Administration
- Database Administration
Beginning in FY 1999, a revised cost allocation plan was introduced to improve the methodology used by ISS to assign service costs to user agencies. The plan was designed to allocate costs based on defined cost pools (e.g., desktop, servers, network, database, Help Desk, etc.) and activity levels (e.g., number of desktops/servers, Oracle licenses, Help Desk calls, etc.). ( Costs relating to ISS technical support for all activities except programming and training are not charged directly to user agencies which are General Funded. (This doesn't apply for agencies which are not funded from the General Fund, such as Fire-Rescue, constitutional offices, SAO, PD, CA, CJC, Library, TDC, Airports, etc.) These Enterprise support costs are billed to a non-departmental cost center in General Government. Only two service categories - programming and training, are billed directly to the agencies. Programming services are billed at $65 per hour for application support (both new development and program maintenance) and training is billed at the flat rate of $40 per attendee per half day of class.
Doing Business with ISS
IT Operations
