ISS managers and staff are engaged in an extensive planning process to assist in aligning and leading the County's IT direction. The strategic planning process recognizes that County government includes both centralized (ISS) and decentralized aspects of IT management. The finished plan will chart the course of the ISS Department over the next several years and will serve to emphasize and prioritize the important initiatives that will be addressed during this period.
Enterprise IT Strategies for 2002-2004 will focus on the following eight strategic directions:
- Maximize use of web technology to deliver public information and on-line services.
- Establish Enterprise standards, procedures, and policies for acquisition and use of Information Technology resources.
- Successfully continue to recruit and retain competent employees.
- Optimize the County's investment in Information Technology resources.
- Reduce response time for customer service requests and improve customer satisfaction.
- Assure readiness for potential business disruptions.
- Plan and implement major new technology projects using formal project management disciplines.
- Continue to improve communications with employees, customers and management.
IT Operations
