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Gauging Redesign Directory
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Financial Management Directory
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Business Perspectives of Performance Measures
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Business Perspectives Categories
- CS: Customer Satisfaction - Performance measures created to indicate the customer's perspective of how they rate the county's delivery of services.
- PE: Internal Process Efficiency - Performance measures that are created to "indicate" the efficent use of resources involved in the delivery of services (expressed in non-monetary terms).
- FA: Financial Accountability - Performance measures that are created to indicate the financial accountability of the organization, or delivering services in a cost efficient manner.
- EG: Employee Growth & Learning - Performance measures that are created to indicate employee development.
Countywide target percentage of performancemeasures developed from one of the four business perspectives: 55-60%
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