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3044 S. Military Trail Suite D Lake Worth, FL 33463

CONNECTION is a shared ride, door to door, paratransit service that provides transportation for residents and visitors in Palm Beach County under the following programs:

Americans with Disabilities Act (ADA) Program
Division of Senior Services (DOSS) Program
Transportation Disadvantaged (TD) Program

MV Transportation, Provider for Medicaid

CONNECTION travels in Palm Beach County from Jupiter to Boca Raton and from Palm Beach to South Bay. The Americans with Disabilities Act (ADA) core service area covers the following: East of the Florida Turnpike in Palm Beach County from the South County Line to Donald Ross Road. ADA Service continues to the 3/4 mile buffer around fixed routes located outside the ADA core service area.

CONNECTION schedules all trips, prepares vehicle manifests, handles customer concerns & commendations, determines eligibility and monitors the performance of the Transportation Providers.

CONNECTION Service Highlight
Service operates seven days a week.
Average 3,950 scheduled passenger trips each weekday.
55% of our riders are Senior Citizens.
Trips are provided by local Transportation Providers.
Approximately 180 routes per day / 1,857 hours of service each weekday.
Approximately 31,500 miles of service each weekday.

Trip reservations are taken from Monday through Saturday from 7:00 a.m. to 5:00 p.m. and Sunday from 8:00 a.m. to 5:00 p.m.

Call Center Hours are Monday through Friday 5:00 a.m. to 10:00 p.m., Saturday 6:00 a.m. to 10:00 p.m. and Sunday 8:00 a.m. to 6:00 p.m.

Riders can reserve a trip up to five days before they wish to travel. Next day trip reservations must be made by 5:00 p.m., the day before they wish to travel.

Drivers will meet the rider at the ground floor entrance or front door of any private residence or public building.

Fares must be paid with exact change or a pre-purchased CONNECTION "Ticket to Ride". The fare is $3.00 per one-way trip. Drivers are prohibited from making change.

CONNECTION offers TD riders the option to take advantage of the Palm Tran fixed route bus service through our our bus pass program.

CONNECTION ADA eligible riders can ride the Palm Tran fixed route bus route for 75 cents by showing their ADA identification card.

CONNECTION Program Updates are available by calling the Paratransit Community Outreach Line recording at 561) 841-4300 or (561) 274-1475 in South County.

For questions, to request a copy of our Rider's Handbook, to obtain an application for transportation, or to book a trip, please call
(561) 649-9838 or [toll-free] 1-877-870-9849.

Revised: 10-13-09

Last updated : 11/11/2009