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• Frequently Asked Questions
• Residential Rates and Fees
• Nonresidential Rates and Fees
• Pretreatment
• Backflow Prevention
• Excessive Water Consumption
• Policies and Procedures
• Service Area Map

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• Wakodahatchee Wetlands
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Water bills are based upon meter readings indicating the amount of water delivered to the customer. The typical usage for a single-family residence is approximately 250 gallons per day (without lawn irrigation), adding up to 7,500 gallons per month. The most common reasons for high water usage are excessive irrigation and leaky plumbing fixtures.

See some of the most common causes of excessive water consumption.

Back to FAQ Index

1. Why is my water bill higher than normal this month?
2. Who do I call about a water main break or a fire hydrant leak?
3. Who do I call if I have a question about my bill?
4. Where does the Water Utilities Department get its water supply?
5. I forgot to pay my bill. How long do I have before my water is shut off?
6. Why isn't my tap water cold?
7. How can I make a payment?
8. When do I need to boil my water?
9. Can I make cash payments?
10. Can I have my water service shut off while I'm gone for the summer?
11. When do I get my deposit back?
12. How safe is our drinking water?
13. How do I set up an account?
14. Who do I call in case of an emergency?
15. Why do I still have to pay a monthly fee even though my service has been suspended while I am out of town?