• Customer Service
• Payment Options
• Access Your Account Online
• Frequently Asked Questions
• Residential Rates and Fees
• Nonresidential Rates and Fees
• Pretreatment
• Backflow Prevention
• Excessive Water Consumption
• Policies and Procedures
• Service Area Map

• Student Activities
• Wakodahatchee Wetlands
• Green Cay Wetlands
• Royal Palm Beach New Customer Information
• Optional HOA Agreement
• Site Map

To contact our 24-hour Emergency Center, phone (561) 740-4600 and select option 3.

Back to FAQ Index

1. Why is my water bill higher than normal this month?
2. Who do I call about a water main break or a fire hydrant leak?
3. Who do I call if I have a question about my bill?
4. Where does the Water Utilities Department get its water supply?
5. I forgot to pay my bill. How long do I have before my water is shut off?
6. Why isn't my tap water cold?
7. How can I make a payment?
8. When do I need to boil my water?
9. Can I make cash payments?
10. Can I have my water service shut off while I'm gone for the summer?
11. When do I get my deposit back?
12. How safe is our drinking water?
13. How do I set up an account?
14. Who do I call in case of an emergency?
15. Why do I still have to pay a monthly fee even though my service has been suspended while I am out of town?